Frequently asked questions

  • Utilities & Co is partnering with PromisePay to offer quick and easy options to help you repay your past due balance.

  • PromisePay recognizes the following holidays and our customer representatives are not available:

    • New Year's Day
    • Martin Luther King Day
    • Presidents' Day
    • Memorial Day
    • Juneteenth
    • Fourth of July
    • Labor Day
    • Indigenous Peoples' Day
    • Veterans Day
    • Thanksgiving Day
    • Friday after Thanksgiving
    • Christmas Eve
    • Christmas Day
    • New Year's Eve